In-Depth Insights

Gain a deep understanding of the emotional dynamics in restaurant management and learn how to navigate them effectively.

Effective Communication Strategies

Discover powerful communication techniques to turn challenging situations into positive outcomes for both guests and staff.

Psychological Insights

Learn how to handle complex human interactions with the finesse of a psychologist, even without formal training.

About the Course

Are you ready to unlock the secrets to successful restaurant management? Dive into the emotional intricacies of managing a restaurant, where every interaction can make or break the experience for guests and staff. This course is your guide to mastering the delicate balancing act of being a restaurant manager, offering practical insights and strategies to elevate your skills and transform your approach.

Meet Your Instructor

Join me, Jeremy West,  on a transformative journey as I share my breakthroughs and experiences in restaurant management. I understand the challenges of the role and have learned valuable lessons that I am excited to pass on to you. Let's embark on this learning adventure together and elevate your management skills to new heights.

Course Curriculum

9 Chapters · 71 Lessons

  1. 1

    Introduction to High Performance Restaurant Management

    1. (Included in full purchase)

      1.0 - High Performance Manager

    2. (Included in full purchase)

      1.1 - Intuitive Vs. Intentional Managers

    3. (Included in full purchase)

      1.2 - Career Path

    4. (Included in full purchase)

      1.3 - What Does a Manager Do?

    5. (Included in full purchase)

      1.4 - Managing the Business

  2. 2

    Chapter 2 - Managing the Floor (operations)

    1. (Included in full purchase)

      2.1- Be Proactive

    2. (Included in full purchase)

      2.2 - Dress For the Job

    3. (Included in full purchase)

      2.3 - Building a Roster of Regular Clientele

    4. (Included in full purchase)

      2.4 - Building Strong Relationships

    5. (Included in full purchase)

      2.5 - Build Regulars - Build Sales

    6. (Included in full purchase)

      2.6 - Give Good Regulars What they Want

    7. (Included in full purchase)

      2.7 - Have a North Star

    8. (Included in full purchase)

      2.8 - Pre-Shift

    9. (Included in full purchase)

      2.9 - Running an Engaging Pre-Shift

    10. (Included in full purchase)

      2.10 - Floor Presence

    11. (Included in full purchase)

      2.11- Who to Help

    12. (Included in full purchase)

      2.12 - Vibe

    13. (Included in full purchase)

      2.13 - Environment

    14. (Included in full purchase)

      2.14 - Be Effective in Meetings

    15. (Included in full purchase)

      2.15 - Labor Trap

    16. (Included in full purchase)

      2.16 - On the Floor Trap

    17. (Included in full purchase)

      2.17 - SOP’S

  3. 3

    Chapter 3 - Emotional Intelligence

    1. (Included in full purchase)

      3.0 - Emotional Intelligence

    2. (Included in full purchase)

      3.1 - EQ

    3. (Included in full purchase)

      3.2 - Emotional Bank Account

  4. 4

    Chapter 4- Managing Your Guests

    1. (Included in full purchase)

      4.0- Is the Customer Always Right?

    2. (Included in full purchase)

      4.1 - Repeat Business

    3. (Included in full purchase)

      4.2 - Framework for Decisions

    4. (Included in full purchase)

      4.3 - Touching the Table

    5. (Included in full purchase)

      4.4 - Cutting Somebody Off

    6. (Included in full purchase)

      4.5 - Serving Homeless People

    7. (Included in full purchase)

      4.6- Diffusing Conflict

    8. (Included in full purchase)

      4.7 - When a Guest is Touchy

    9. (Included in full purchase)

      4.8- Relax

  5. 5

    Chapter 5 - Be a Wordsmith

    1. (Included in full purchase)

      5.1 - Intro to Wordsmithing

    2. (Included in full purchase)

      5.2 - Wordsmithing part 1

    3. (Included in full purchase)

      5.3 - Wordsmithing part 2

    4. (Included in full purchase)

      5.4 - Wordsmithing part 3

    5. (Included in full purchase)

      5.5 - Wordsmithing part 4

    6. (Included in full purchase)

      5.6 - Wordsmithing part 5

  6. 6

    Chapter 6 - Managing Your Staff

    1. (Included in full purchase)

      6.0 - 5 Levels of Leadership

    2. (Included in full purchase)

      6.1 - Ease Into It

    3. (Included in full purchase)

      6.2 - Hiring

    4. (Included in full purchase)

      6.3 - Micromanaging

    5. (Included in full purchase)

      6.4 - Say Hi First

    6. (Included in full purchase)

      6.5- Let Staff Have Fun

    7. (Included in full purchase)

      6.6 - Keep Calm

    8. (Included in full purchase)

      6.7 - Praise in Public

    9. (Included in full purchase)

      6.8- Write Ups

    10. (Included in full purchase)

      6.9 - Working With People You Don’t Like

    11. (Included in full purchase)

      6.10 - Friend Vs. Manager

    12. (Included in full purchase)

      6.11 - People Make Predictions

    13. (Included in full purchase)

      6.12 - They Didn’t Get the Promotion

    14. (Included in full purchase)

      6.13 - Leading By Example

    15. (Included in full purchase)

      6.14 - Avoiding Conflict

    16. (Included in full purchase)

      6.15 - Communication Tip

    17. (Included in full purchase)

      6.16- Communication pt. 2

    18. (Included in full purchase)

      6.17 - Coaching

  7. 7

    Chapter 7 - Leadership / Motivation Deep Dive

    1. (Included in full purchase)

      7.1 -Psychology / Motivation

    2. (Included in full purchase)

      7.2 - 3 Nutrients for Mental Health

    3. (Included in full purchase)

      7.3 - Motivation

    4. (Included in full purchase)

      7.4 - Competence

    5. (Included in full purchase)

      7.5 - Relatedness

  8. 8

    Chapter 8 - Bonus Manager Hacks

    1. (Included in full purchase)

      8.0 - Use a Nice Pen

    2. (Included in full purchase)

      8.1 - Sweep The Floors

    3. (Included in full purchase)

      8.2 - Take Your Break

    4. (Included in full purchase)

      8.3 - Have a "Thing"

    5. (Included in full purchase)

      8.4 - Kitchen Minute

    6. (Included in full purchase)

      8.5 - Help Groom Tables

    7. (Included in full purchase)

      8.6 - Suit Game

  9. 9

    Chapter 9 - Managing Dress Code

    1. (Included in full purchase)

      9.0 - Managing Dress Code

Ready to Transform Your Management Skills?

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